Customer Relations Partner

At American Packaging Corporation (APC), you will find the packaging career you have been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We are constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America’s awards for 12 years in a row.

It is how and why we engage the best and brightest talent to continue propelling our shared success into the future.

Customer Relations Partner

Within travel distance of any APC facility-Story City, IA;
Cedar City, UT;
Columbus, WI; or Chili, NY.

Corporate Customer Service Manager

The Customer Relations Partner manages and implements strategic sourcing and customer relationship strategies for the organization. This business partner will be primarily responsible to build and manage customer relationships to drive positive business value to the assigned customer on key accounts.

include the following.

Note:

Other duties may be assigned.

• Continually seeks optimal value in service from customers, reviewing and monitoring performance and return on investment metrics.
• Works closely with the Account Manager on customer, marketing and pricing strategies.
• Works closely with Customer Service team members on obtaining information for the customer when concerns arise.
• Serves as the point of contact for all internal customer interactions.
• Produces a database of all open orders and is in engaged in trial process for new business.
• Follows up with management to ensure satisfaction with delivered products and services and addresses any problems or concerns.
• Reviews Customer MRP and or forecast to ensure availability of materials.
• Manages customer lead times based on COE capabilities.
• Internal process management
  - Breaking down barriers between departments and functions, and mediating between customer service, production control, sales, and senior leadership.
• Understanding business needs
  - Collaborating with business leaders to understand goals, challenges, and strategies.
• Project management
  - Manage projects and ensure they align with the growth objectives, technology solutions, and competitively priced to provide maximum return on investment.
• Conflict Resolution – Strong leadership in managing conflict and ensue a level of persistency with internal customers, the objective is to find the best solution for our customers.
• Communicating effectively
  - Managing expectations effectively by establishing and maintaining customer trust.
• Facilitate customer satisfaction – Works to improve and maintain strong business' relationships with key customers.
• Strategic planning – Works with and is a key resource for sales leadership associates to plan and execute the on boarding of new business to achieve 5 year growth objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal, written and interpersonal communication skills, including the ability to communicate effectively across all levels of the organization.
• Ability to interact with internal customers and external customers, build strong relationships at all levels and across all business units and…