Operations Representative

Location:

Cedar Main Branch, 377 N Main, Cedar City, UT 84721, USA. This position is fully in-person at the Cedar Main branch.

Hours:

Monday-Friday 8:00 AM‑5:00 PM.

The Central Operations Representative will work with other departments and the Customer Care Center to provide unified customer service. Responsibilities include processing Proof, Wire Transfers, ACH, and other operational duties, handling customer inquiries, and completing daily tasks vital to bank operations.

• Make a Difference
  :
  We are actively engaged, genuinely care, and find solutions.
• Relationships Matter
  :
  We commit to customers and each other.
• Live with Integrity
  :
  We do the right thing.
• Love What We Do
  :
  We show enthusiasm and drive improvement.
• Share Positivity
  :
  We lift each other with optimism.

• Handle customer service inquiries via phone, email, and in person.
• Cross‑train in ACH, wires, proof, and other operational duties.
• Produce reports for loss mitigation and SSI verification.
• Conduct proof review and fraud detection.
• Sort, fold, and send daily branch letters.
• Place stop payments on checks.
• Balance departmental books at end of day.
• Manage daily, weekly, and monthly tasks on a rotating basis.
• Research and resolve customer account issues.
• Assist with special projects such as document shredding and mail distribution.
• Adhere strictly to the bank’s information security policies.
• Assist with other duties as assigned.

• High School Graduate or GED.
• Must pass a credit and background check.
• Must be at least 18 years of age.

• Experience in a financial institution.
• Bookkeeping or accounting experience.

• Discretion with employee and customer information.
• Knowledge of bank products and services.
• Strong problem‑solving skills.
• Excellent organizational and time‑management skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Excel, Word, and basic computer functions.
• Strong verbal and written communication skills.

• Medical Insurance & HSA.
• Basic Life, AD&D, and Long‑term disability insurance.
• Supplemental life and AD&D options.
• 401(k) with employer match.
• Annual Incentive Program.
• Paid Time Off accrual each pay period.
• Up to 12 paid holidays per year.
• Employee recognition program.
• Monthly wellness activities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.