Car Rental Customer Service & Sales Representative

Description

Help Travelers Get on the Road

Budget Avis Car and Truck Rental of Utah is seeking a motivated, reliable team member to support our Cedar City airport rental operations. This role is a great fit for someone who enjoys helping people, communicating with customers, and working in a fast-paced environment where every day brings something different.

As a Car Rental Customer Service & Sales Representative
, you'll assist customers with vehicle reservations, rental agreements, payments, and optional services. You'll also help coordinate vehicle readiness, inspect rental cars, and keep daily operations running efficiently. This position offers a mix of customer interaction, sales opportunities, office responsibilities, and hands‑on fleet support.

• Competitive hourly wages with opportunities to earn performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holiday benefits
• 401(k) retirement plan with company matching
• Paid training and ongoing development
• Opportunities to advance into additional roles within the company
• A collaborative workplace that values teamwork and customer satisfaction
• The chance to work with a nationally recognized rental brand through a locally operated business

Customer Service & Rental Sales

• Help customers choose rental vehicles that fit their travel plans and transportation needs.
• Review reservations, prepare rental agreements, and explain rental terms and vehicle policies.
• Present available upgrades, protection products, and additional services based on customer needs.
• Handle payments, answer questions, and assist with customer concerns professionally.
• Maintain accurate rental records and enter transaction information into company systems.

Vehicle Readiness & Branch Support

• Inspect vehicles for existing damage and record their condition during check-in and check-out.
• Help prepare rental vehicles for upcoming reservations by checking cleanliness and overall readiness.
• Communicate vehicle availability and service needs with other team members.
• Maintain an orderly rental counter, customer service area, and vehicle work areas.
• Follow established operating procedures and safety guidelines.
• Assist with other branch activities as needed to keep the location operating smoothly.

Our company has more than 45 years of experience serving customers through a family‑owned and operated business. We combine the recognition and resources of the Budget and Avis rental brands with the personal service and close‑knit atmosphere of a local team.

We value employees who take initiative, treat customers with respect, and contribute to a positive workplace. You'll have the opportunity to develop practical skills in customer service, sales, rental administration, and fleet operations while building a foundation for future career growth.

• High school diploma or equivalent
• Customer service, sales, retail, hospitality, or rental-car experience is a plus
• Strong verbal communication and interpersonal skills
• Comfortable working with customers in a busy airport environment
• Able to remain professional and composed when handling challenging situations
• Self‑motivated and capable of working independently
• Strong attention to detail and accuracy
• Willingness to work weekends and other scheduled shifts
• Valid driver's license with a good driving history; no more than two incidents/accidents within the past three years
• Must be at least 18 years old
• Must be legally authorized to work in the United States
• Employment is subject to successful completion of a background check and drug screening