Customer Service Operator

Customer Service Operator – Becklar

Location:

Cedar City, UT

Becklar, formerly known as Avantguard, is one of the fastest‑growing alarm monitoring companies in the nation, located in Cedar City, UT near Southern Utah University (SUU). Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry. At Becklar, we Care F.I.R.S.T. – Fun, Innovative, value Relationships, Serve each other and the community, and work as a Team to extend Trust to those around us.

Join us, and you'll have the opportunity to be a hero!

• Flexible scheduling – we offer days, swings, and grave shifts, giving great flexibility to college students and others.
• Growth opportunities – we are growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part‑time – 16‑29 hours per week.
• Starting pay at $14.50 an hour, increasing to $15.00 after 90 days.
• Tuition reimbursement up to $1,000+ per year.
• Free mental health assistance & 401(k) match for all employees.
• NO sales or surveys – you will just be helping people stay safe.
• A fun team, company parties, weekly pay days, professional development, and more.

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscribers’ alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

• Must be 18 years of age or older with a high school diploma or GED.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 words per minute.
• Willing to work 1 weekend day per week or every other weekend, plus holidays – we are a 24/7 business.
• Ability to make a 6‑month commitment to work here.
• Must be able to pass a 2‑week fully‑paid training class.
• Must be able to pass a pre‑employment drug test and background check.

Check out what Becklar is all about and learn why we aren’t your typical call center at and get started on the path to LOVING YOUR JOB!

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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