Operations Supervisor; Job Coach Cedar , UT, Deseret Industries

Operations Supervisor (Job Coach) Cedar City, UT, Deseret Industries

Location:

Cedar City, UT, Deseret Industries

• Lead, manage, and mentor 12-25 store associates with diverse barriers to employment.
• Coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management and de‑escalation strategies to drive performance.
• Manage training program schedule, time management, and soft skills.
• Lead team in retail sales, merchandising, complex warehouse operations, and donation center logistics.
• Maintain confidential database of current work and productivity behaviors.

• Instruct, monitor, and provide feedback on critical work standards (time, attendance, communication, leadership, honesty, reliability).
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvements using data from observations.
• Give input to individual development plans.
• Model work behaviors (attendance, punctuality, task focus, work quality, pace).

• Supervise retail store operations in merchandising, inventory, and donation processing.
• Handle complex customer needs regarding policies, pricing, and donations.
• Supervise donation center logistics (supplies, product flow, staffing).
• Make immediate judgments on hazardous donations per OSHA guidelines.
• Oversee safety protocols and respond to incidents.
• Manage POS operations (cash handling, vouchers, deposits).
• Supervise cashier teams for internal control compliance.
• Partner with management to ensure compliance with store standards.

• Regularly supervise work of store associates.
• Provide suggestions and recommendations for hiring, firing, advancement, promotion, or changes of status.

• Bachelor’s degree in business, education, social work, or related field. Or equivalent level of education and experience.

• Three years’ experience in training, education, or business settings including retail, warehouse, or customer service operations. Or equivalent.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to regularly lift 50 pounds, walk, stand for long periods, bend, twist, climb as needed.
• Strong customer service experience and ability to interface with diverse demographics.

• Strong written and oral communication.
• Clear direction and follow-through with delegated assignments.
• Hold direct reports accountable.
• Implement solutions to challenges.
• Lead and supervise team of store associates with barriers to employment.
• Data‑driven decisions and solutions.
• Interface with technology (computers, MS software, PCS/Inventory systems).

The Church of Jesus Christ of Latter‑Day Saints is an equal‑opportunity employer. We do not discriminate in employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories. The Church will make reasonable accommodations for qualified individuals with known disabilities.