Customer Technical Operations Manager

Customer Technical Operations Manager

Manufacturing / Production Environment
Full-Time | Onsite | Confidential Search

We are conducting a confidential search for a Customer Technical Operations Manager to lead and support a customer-embedded technical manufacturing operation within a production environment. This role is ideal for a hands-on technical professional who thrives in process-driven, safety-critical settings and enjoys working directly with customers to ensure operational success.

• Direct ownership of a customer-facing technical production center
• Hands-on leadership in manufacturing quality, safety, and process execution
• Opportunity to make a visible impact on customer uptime and performance
• Stable, full-time role with strong benefits in a manufacturing environment

• Lead day-to-day operations of a customer technical center supporting production schedules
• Ensure safe operations using Lean manufacturing and 5S practices
• Maintain appropriate inventory levels aligned to customer production needs
• Develop, maintain, and enforce Standard Operating Procedures for production, blending, and quality control
• Perform and oversee color matching and formulation control
• Manage press returns, obsolete materials, and associated documentation
• Coordinate work schedules to ensure uninterrupted support while managing labor efficiency
• Provide hands-on technical troubleshooting for production or press-related issues
• Document technical issues, root causes, and corrective actions
• Maintain accurate manufacturing and quality records
• Support and coach technical team members as needed
• Approve timecards and maintain performance documentation for assigned staff

• High school diploma or equivalent
• 2+ years of experience in a manufacturing, production, or technical operations environment
• Strong understanding of quality control, safety standards, and process discipline
• Comfort working in hands-on, customer-embedded roles
• Ability to document processes and maintain accurate records
• Strong communication and problem-solving skills

• Experience in printing, coatings, inks, chemicals, or similar technical manufacturing environments
• Exposure to Lean manufacturing or 5S
• Inventory management or materials handling experience
• Ability to work independently while collaborating with customer and internal teams

• Base salary range: $ – $85000-$95000
• Full benefits package including:
  • Health, dental, and vision insurance
  • 401(k)
  • Paid time off
• Relocation assistance may be available for an ideal candidate

• This is a confidential hiring process
• No visa sponsorship available
• Compensation history will not be requested or considered
• Qualified candidates will be contacted directly for next steps

If you are a technically skilled manufacturing professional who enjoys owning processes, supporting customers, and ensuring safe, high-quality operations, we encourage you to apply.