Customer Relations Representative

Summary

Responsible for the daily activities associated with their respective accounts.

• Review and manage Open Order Reports and associated expedites.
• Daily review and engagement on customer’s hot lists.
• Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
• Expedite internally to assure shipment of customer orders.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Informs shipping of packing or labeling requirements for customer shipments.
• Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
• Ensure all user messages and validation errors are reviewed and managed.
• Provide feedback directly to customers on general order inquiries.
• Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
• Assist quality/purchasing on rejected parts.
• Other duties may be assigned.

This job has no supervisory responsibilities.

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new work structures, processes, requirements, or cultures.
• Building Customer Relationships - Ensuring that the customer’s (internal or external) needs are met; building productive relationships with high priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.
• Building Networks - Taking action to establish and maintain connections with people outside one's formal work group, including those outside the organization (e.g., peers, cross‑functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals.
• Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Continuous Learning - Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Creating a Service Reputation - Crafting and implementing service practices that meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence.
• Customer Orientation - Placing a high priority on the (internal or external) customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs.
• Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Execution - Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
• Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Personal Growth Orientation - Actively pursuing development experiences to improve interpersonal and business impact.
• Sustaining Customer Satisfaction - Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Technical/Professional Knowledge & Skills - Having achieved a satisfactory level of technical, functional,…