Customer Service Agent

Customer Service Agent (100% Remote)

Join a Thriving Team and Grow Your Career from Home! Are you a problem-solver who loves helping people? We are looking for motivated, tech-savvy Customer Service Agents to join our fast-growing team. This isn't just a job—it's a career path with a clear trajectory into leadership for those who excel.

• Start Date:
  
  Monthly Classes!
• Compensation:
  Starts at $12.00/hr with scheduled increases during your first year. You will eventually transition to a performance-based pay model that rewards your hard work.
• Location:
  
  100% Remote (Must reside in IA & TN)
• Equipment:
  We provide the computer; you provide the energy!

• Growth Potential:
  We prioritize internal promotions to Team Lead and Supervisor roles.
• Comprehensive Benefits:
  Health, Dental, and Vision insurance, plus Paid Time Off (PTO) and Holiday Pay.
• Supportive Environment:
  Work in a dynamic, innovative, and lively digital workspace.
• Schedule & Training
  
  Hours:
  
  20–40 hours per week.
• Shift Requirements:
  Must be available between 12:00 PM – 9:00 PM weekdays, with one mandatory weekend shift per week.
• Training:
  Must be available for 7 weeks of full-time, daytime training to ensure your success.

• Inbound Support:
  Answer calls professionally, resolving customer inquiries regarding products and services.
• Problem Solving:
  Troubleshoot order issues and provide real-time solutions.
• Quality Assurance:
  Follow up with customers to ensure a 5-star experience.
• Data Accuracy:
  Efficiently log call details and update customer records in our system.

• Experience:
  
  1–2 years of experience in a Call Center or Customer Service environment.
• Education:
  
  High School Diploma or equivalent.
• Tech Requirements:
  Reliable high-speed internet with the ability to connect via hard-wired Ethernet cable.
• Residency:
  Must currently live in Iowa or Tennessee.