More jobs:
Customer Service Representative
Job in
Cedar Falls, Black Hawk County, Iowa, 50613, USA
Listed on 2026-10-20
Listing for:
Planet Fitness - PF Baseline Fitness
Full Time
position Listed on 2026-10-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Job Duties
- Front Desk Operations: Greet incoming members and guests, scan memberships, and answer phone calls.
- Membership Management: Sign up new members, give facility tours, process account updates, and handle basic billing inquiries.
- Facility Maintenance: Clean and sanitize workout equipment, tidy the floor, and clean locker rooms and bathrooms throughout the shift.
- Customer Support: Answer questions about club policies, support the "Judgement Free Zone" environment, and elevate complex issues to managers. [1, 2, 3, 4, 5, 6]
- Education: High school diploma or GED equivalent.
- Skills: Basic computer skills and strong communication or customer service experience.
- Physical Demands: Ability to stand or walk for long shifts (up to 8 hours), lift up to 50 pounds, and handle routine cleaning supplies. [1, 2]
As a Customer Service Representative, you will play an important part at Planet Fitness - PF Baseline Fitness in Cedar Falls, IA, United States.
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