Collections Representative

Schedule: Monday – Friday | 7:00 AM – 5:00 PM CST

Pay: Starts at $14hr

If you are confident on the phone, motivated by performance pay, and comfortable having direct conversations
, this role offers the opportunity to build strong earnings in a fast-paced call center environment. This is a high-volume collections role where you will speak with consumers about outstanding balances and work toward payment solutions.

We want candidates to clearly understand the role so they can succeed.

• Make primarily outbound calls to consumers regarding past-due accounts
• Handle inbound calls that result from previous outreach
• Average up to 200 calls per day
• Follow structured scripts and compliance guidelines
• Discuss payment options or account resolutions

You will often speak with individuals who may be frustrated or upset about their accounts
, so maintaining professionalism and confidence is key.

• $14/hour starting pay
• Increase to $15/hour after tenure milestone
• performance-based incentives

Top performers increase their earnings through performance incentives as they build experience in the role.

• Daily contests and team recognition opportunities

All new hires complete a 3-week paid training program designed to prepare you for success.

Training includes:

• Classroom instruction
• Compliance and script training
• Call shadowing and listening
• Guided call practice

By week three you will begin making calls with support before transitioning to the production floor.

The people who thrive in this environment are typically:

• Money motivated
• Confident speaking with people on the phone
• Able to handle difficult conversations without taking it personally
• Comfortable following structured scripts
• Detail-oriented and focused
• Reliable with strong attendance

• High school diploma or equivalent
• Basic computer and typing skills
• Ability to navigate multiple systems across dual monitors
• Ability to work at a desk and on the phone for a full shift
• Must be available to work one evening shift a week, and one Saturday a quarter.
• Must pass background check and drug screening