Customer Experience Representative - Market C - Call Center & Customer Service - Analysts

Job  Cedar Falls , Iowa Job Type: Contract Added - 16 hours ago

A client of Innova Solutions is immediately hiring for a Customer Experience Representative

Position type: Full-time Contract

Duration: 3 months

Location: Cedar Falls, IA

As a Customer Experience Representative, you will:

• Serve as the first point of contact for customers, sales teams, distribution partners, and internal stakeholders regarding day-to-day account activities.
• Support account management efforts by assisting with portfolio growth, customer engagement, and relationship-building initiatives.
• Respond to customer inquiries, research issues, and provide timely resolution while delivering a high level of customer service.
• Document customer interactions, requests, and resolutions accurately within internal systems.
• Coordinate communication between customers and internal teams to ensure issues are addressed effectively.
• Analyze customer concerns and determine appropriate solutions, escalating issues when necessary.
• Assist with marketing and communication activities to support customer engagement and business growth.
• Identify opportunities to improve customer experience and recommend process enhancements.
• Maintain positive relationships with customers and business partners through professional and proactive communication.
• Manage multiple priorities in a fast-paced environment while meeting service expectations and deadlines.
• Collaborate with cross-functional teams to ensure customer needs are met and business objectives are achieved.

The ideal candidate will have:

• 2+ years of experience in customer service, customer support, account management, sales support, or a related role
• Strong proficiency with Microsoft Excel, Outlook, and Word

Preferred Skills & Qualifications

• Agricultural background
• CRM system experience
• Account management or relationship management experience
• Reporting and documentation experience

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

We are currently interviewing to fill this and other similar positions.

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Pay Range:

$25 - $30 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal &  protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Website:

About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their…