Client Engagement Manager, Escalations & AI Triage
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Customer Service/HelpDesk
Customer Service Rep -
IT/Tech
Job Description & How to Apply Below
PHIL Inc. is seeking a Manager, Client Engagement to lead the team handling escalations from manufacturer field sales teams and drive cross-functional resolution. This role focuses on people leadership and operational improvements, not ticket triage, as AI-assisted triage expands.
You will report to the VP and collaborate with Client Success, Operational Excellence, and Product to ensure high-quality client outcomes and scalable processes.
This posting is for the Client Engagement Manager, Escalations & AI Triage role at PHIL, based in Iowa Center, IA, United States.
For the Client Engagement Manager, Escalations & AI Triage position at PHIL, we are reviewing applications now.
Step into the Client Engagement Manager, Escalations & AI Triage role at PHIL in Iowa Center, IA, United States and grow with us.
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