Club Manager

Overview

Club Manager role at Baseline Fitness

Reports to:

District Manager
Status:
Full Time/Supervisor/Exempt/Non-Exempt

Job Summary:

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience at all times.
• High involvement in all front desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicates and interacts with customers in a way that exceeds their wants and needs.
• Listening: actively listens to customers, empathizes, and works with them to solve problems.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and appropriate language in all interactions.
• Communication: maintains timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness. Join the club. Our mission is to enhance people’s lives with an affordable, high-quality fitness experience and a welcoming environment. We are a large franchise with opportunities across multiple locations.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.