Medical Customer Service Rep

Join to apply for the Medical Customer Service Rep role at Bio Life Plasma Services

Every day, the donors you meet will motivate you menos. The high‑quality plasma you collect becomes life‑changing medicines for patients worldwide. Thisлежащий niveau role prioritizes customer service and quality. You will report to the Plasma Center Manager and serve as a plasma donor screener, performing phlebotomy and supporting plasma center operations.

• Answer phones, greet donors, and ensure donor and team safety.
• Screen new and repeat donors, record donor vital signs and finger‑stick results.
• Use the Donor Information System to prepare charts, maintain accurate records, and coordinate donor compensation.
• Identify operational opportunities for continuous improvement and initiate changes to center processes using approved procedures.
• Work a variety of shifts, including Saturdays, Sundays, and holidays.

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire shift.
• Availability to work evenings, weekends, and holidays.
• Physical capability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift up to 5 lbs.; occasional lifting up to 32 lbs. and rarely 50 lbs.
• Fine‑motor coordination, depth perception, and ability to hear equipment from a distance.
• Willingness to wear gloves for 90% of tasks due to potential exposure to blood borne pathogens (risk level
  1).
• At least one year of experience in a customer or patient‑facing role (preferred).

Bio Life supports your growth with a purpose, a collaborative team, career opportunities, and a comprehensive benefits program including retirement, medical/dental, family leave, disability insurance, and other benefits.

Location:

USA – IA – Cedar Falls

Hourly wage: $16.00 (subject to state or local minimum wage requirements)

U.S. based employees may be eligible for short‑term incentives, medical, dental, vision insurance, 401(k) plan with company match, disability coverage, life insurance, tuition reimbursement, paid volunteer time off, company holidays, and wellness benefits. U.S. based employees may also receive up to 80 hours of sick time per year and new hires accrue up to 120 hours of paid vacation.

Takeda is proud of its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Job Type: Full‑time

Worker Type:
Employee

Job Exempt:
No