Quality Assurance Analyst — Client Standards & Feedback
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, Production QC/QA, IT QA Tester / Automation
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from its independent marketplace contractors. You will identify trends and work with certification and operations teams to ensure client standards are met.
You will assess agent interactions, monitor workflows, review customer satisfaction, and provide actionable feedback to improve quality scores and training. Remote, non-exempt position with potential travel.
We would love to welcome a new Quality Assurance Analyst — Client Standards & Feedback to our group in Sioux Center, IA, United States.
This role, Quality Assurance Analyst — Client Standards & Feedback at Nex Rep LLC, could be your next opportunity.
Are you ready to take on the Quality Assurance Analyst — Client Standards & Feedback role at Nex Rep LLC?
We would love to welcome a new Quality Assurance Analyst — Client Standards & Feedback to our organisation in Sioux Center, IA, United States.
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