Service Shop Technician
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry—offering world‑class brands, special attractions, and unmatched customer service. SCHEELS empowers associates to exceed customer expectations, with mentorship and professional development throughout their careers.
Responsibilities- Efficiently provide maintenance and assembly of customer and store equipment (bicycles, exercise machines, snowboards, skis, hockey skates, baseball gloves, golf clubs, racquet sports, paintball markers, etc.).
- Safely fill CO2 and compressed‑air tanks for paintball markers.
- Maintain accurate records for store and customer equipment.
- Ensure a clean and professional environment.
- Assist with delivering and loading customer equipment and merchandise at the store and to customer residences.
- Speak for extended periods with customers or associates.
- Demonstrate exceptional problem‑solving and analytical skills.
- Read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals.
- Write reports and speak effectively before groups of customers and associates.
- Maintain a professional appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration.
- Exhibit excellent written and verbal communication skills.
- Complete basic mathematical equations.
- Work a varied schedule that may include weekends, evenings, holidays, and training meetings.
- Complete other duties as assigned by leadership.
- Promote the Scheels Visa Rewards card and clearly explain all benefits.
- Consistently treat co‑workers, customers, and partners with genuine respect, eye contact, a smile, and a heartfelt “Thank you.”
- Approach daily tasks with energy and urgency.
- Strive to become a knowledge expert in the role.
- Show respect for others and the company.
- Arrive to work and meetings 10 minutes early.
- Place others before yourself, regardless of recognition or reward.
- Eager to listen, learn, apply knowledge, and accept constructive feedback.
- Adapt to a changing work environment.
- Apply basic math, grammar, punctuation, and spelling.
- Meet Scheels dress and grooming expectations for a professional, clean, welcoming environment.
- Demonstrate pride and ownership of work while meeting deadlines.
A strong mechanical ability is preferred.
Physical Requirements / Lifting RequirementsMust be able to sit, stand, bend, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Exertion may exceed 100 lb occasionally, 50 lb frequently, and 20 lb constantly. Physical demands are in excess of those for heavy work. Associates must follow safety procedures to minimize risk of injury.
ScheduleMust be flexible to work the assigned schedule: 9 a.m.‑9 p.m., Monday‑Saturday; 10 a.m.‑6 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays.
BenefitsTo see a full list of benefit offerings from Scheels visit
EQUAL EMPLOYMENT OPPORTUNITYScheels is an equal‑employment‑opportunity employer providing opportunities to individuals regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other protected characteristic. Scheels provides reasonable accommodations for qualified individuals when appropriate.
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