Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service

Join to apply for the Sr. Consumer Loan Specialist - Sales Customer Service role at Republic Finance
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Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability.

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members.

The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year. Our core values focus on our team, our customers, and our performance.

We identify lending options that fit each of their unique needs, and we dedicate ourselves to giving back to our communities through volunteer opportunities, food drives, and annual fundraising for St. Jude Children's Research Hospital.

Our growing company offers a bright future for our employees. We provide a clear career path, many growth opportunities, and a supportive culture where we work together to continuously improve and reach our goals. We reward performance and offer great benefits and competitive pay.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Effectively build trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, company policies, operational procedures, and compliance.
• Process insurance claims, follow‑ups and payments daily and maintain an insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls and check branch voicemail.
• Assist the Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposits, and importing live checks.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal‑oriented, incentive based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently and as a dedicated team member.
• Ability to work in a fast‑paced environment and…