Territory Sales Manager

Overview

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

People who “Own It” – Commitment to the customer, the company, and each other: you are customer-focused with an eye for detail, you are reliable.

People who “Can Do” – Our Attitude: you are an innovative thinker pursuing continuous improvement, embrace teamwork, and want to positively make an impact and be open to change.

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. Each year you can take paid time off to support a cause close to your heart.

What you will do

Summary: The Territory Sales Manager (TSM) – Inside Sales is responsible for managing all aspects of an assigned territory to maintain customer relationships, drive sales performance, and meet or exceed volume and revenue goals. This role serves as the primary point of contact for customers, handling order processing, pricing, credits, and service-related communication. The TSM is accountable for delivering exceptional customer service, maintaining consistent volume, and supporting action plans to re-engage down or at-risk accounts.

Core Functions:

• Develop and execute strategic sales plans to achieve and exceed territory goals, including pounds shipped, total sales, gross margin, and RMA performance.
• Serve as the primary contact for all customer needs, providing timely communication on quotes, orders, credits, invoices, delivery schedules, project updates, and account-related inquiries.
• Review and validate customer cut lists, resolve discrepancies, and ensure prompt and accurate communication to support seamless order processing.
• Manage pricing for assigned accounts, with a strong understanding of competitive market pricing across distributors, contractors, and end users.
• Collaborate closely with the Business Development Manager and Regional Sales Executive to provide well-rounded account management, ensuring customers receive both excellent inside service and field-based support.
• Exercise independent judgment to adjust pricing, freight charges, packaging, and delivery requirements in alignment with business needs and customer expectations.
• Support the credit department by assisting with follow-up on past due balances and helping resolve payment issues with assigned accounts.
• Participate in customer field visits as needed, supporting business goals, resolving concerns, or strengthening customer relationships through in-person engagement.
• Utilize CRM and ERP systems to document customer interactions, manage order status, and track territory activity.
• Identify down or at-risk accounts and support execution of action plans to recover and retain customer volume.
• Grow our Brand | Brand Management – Actively utilize social media outlets to promote our brand, culture, values, core competencies and products to generate brand awareness and increase our Company branding with industry related partners, customers, employees and candidates.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.

Key Measures of Success:

• Achievement of assigned territory goals, including pounds shipped, sales dollars, gross margin targets, and RMA performance.
• Timely and accurate processing of customer orders, quotes, credits, and communications, resulting in minimal errors and high customer satisfaction.
• Consistently delivers responsive, solution-oriented customer service, as measured by positive customer feedback, retention, and repeat business.
• Maintains competitive and strategic pricing accuracy across customer types (distributors, contractors, end users) in alignment with market trends and company guidelines.
• Effectively identifies and supports recovery of down or at-risk accounts, contributing to territory stability and growth.
• Collaborate…