Utility Billing Technician

ABOUT CEDAR PARK

The City of Cedar Park is a vibrant suburb of over 83,000 residents, located 17 miles northwest of downtown Austin and recognized for its quality of life in the fast‑growth dynamic Central Texas region. Cedar Park is the fourth largest city in the Austin metropolitan area, shares a border with Austin, and is ideally situated for corporate headquarters with a growing number of high‑tech and major manufacturing employers.

With deep roots as a small community and the ability to retain a hometown feel, it is known for its outstanding schools, probusiness climate and relaxed family environment. Named one of the Best Suburbs for Growing Families and Best Small City in America in 2020, Cedar Park offers all the benefits of life in an emerging first‑ring suburb in a region known for its high‑tech, innovation and live music, with desirable neighborhoods, an entrepreneurial business environment, and an effective, well‑managed city government.

We image the City of Cedar Park as a family‑oriented community, one of compassion, integrity, diversity and many faiths. We are an attractive destination, a leader in business development and committed to an exceptional quality of life for all.

Under general supervision, the Utility Billing Technician performs a variety of technical and customer‑focused duties related to the accurate billing, collection, and reconciliation of municipal utility services. This position supports the daily operations of the Utility Billing division by processing service orders, maintaining customer accounts, resolving billing inquiries, and ensuring compliance with City policies, procedures, and applicable regulations. The Utility Billing Technician provides responsive customer service to residents and businesses while handling sensitive financial information with accuracy, confidentiality, and professionalism.

• Analyze meter read data to ensure accuracy and correct any discrepancies, as needed;
• Responsible for the preparation of accurate utility bills;
• Prepares, calculates and reviews billing and penalty notices to meet established deadlines and assess associated fees, as needed;
• Issues work orders for accounts showing low or no consumption for possible dead meters, as needed;
• Issues work orders for consumption at vacant accounts, as needed;
• Reviews customer account information for accuracy and ensures billing of all city field meters, as needed;
• Reviews and processes water leak adjustment requests;
• Perform billing adjustments by issuing credits or debits as needed;
• Processes meter change‑out work orders, as needed;
• Enters final readings on closing accounts and generates final bill;
• Enters initial readings on new accounts from work orders;
• Assists with setting up and disconnecting fire hydrant accounts;
• Provides customer service on phone and in person; answers questions from customers and city employees regarding fees, etc., and refers customers to appropriate department if necessary;
• Assists customers, both residential and commercial, with obtaining new service, disconnecting and transferring service;
• Accepts payments for utility accounts and other fees charged by the City departments;
• Issues work orders for meter readers;
• Coordinates with meter technicians for field work; operates two‑way radio to communicate with field crew for water leaks, sewer problems, etc. when necessary;
• Works closely with Meter Reading staff to ensure timely resolution of service requests and accurate meter readings prior to billing;
• Remains familiar with all sections of the City ordinance that pertain to the utility billing function and stays current with changes and new policies; and
• Performs such other related duties as may be required.

Bachelor’s degree in business administration, Public Administration, Statistics and Research Methodology, or a related field, with two (2) years of experience or an equivalent combination of education and billing specialist experience in a metered utility (electric, water or gas; accounts receivable experience including customer service experience), preferably in a water utility environment; or any equivalent…