Client Service Representative

Overview

Join to apply for the Client Service Representative role at Banfield Pet Hospital
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• Drive the flow of clients and pets through the hospital to maximize the productivity of the veterinary medical team and ensure good communication with associates and clients.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, ensure comfort, and educate clients about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients with instructions, information, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.

• One year related experience preferred; customer service background is valuable.
• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Ability to multi-task and manage multiple tasks simultaneously with accuracy under distraction.
• Strong verbal and written communication skills in English; proficient with basic computer software (e.g., Word, Excel, Outlook).
• Client service skills with a focus on attentive, courteous, and informative service.
• Initiative, integrity, cooperativeness, flexibility, independence, resilience, and teamwork.

• Ability to work at a computer for long periods and to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Hours may exceed 40 per week, including weekends and evenings.
• Moderately high noise level; physical requirements include standing, walking, bending, lifting up to 50 pounds, manual dexterity, and vision requirements.