Computer Diagnostics Specialist - Customer Service

Pay Range: $22.10 - 27.40 hourly

Do you like helping others? NFM is looking for a Computer Diagnostic Specialist responsible for providing outstanding customer service, processing returned items, and resolving computer issues. If you have a knack for tech, creative problem solving, and providing timely customer satisfaction, this is the job for you!

Assist:
Provide world-class customer service

Train as a Customer Service Specialist, learning and utilizing the NFM system

Assist customers with basic troubleshooting and recommend service options

Create positive experiences and build relationships to enhance customer loyalty

Follow up with customer concerns, issues, needs in a timely manner

Model the HEAT method:
Hear them out, Empathize, Apologize, and Take-Action

Varies by Region:
May be assigned to work on a customer service register

Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations

Research and review customer accounts

Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters

Review various reports throughout the day for any items returned needing inspection; paying particular attention to customer deadlines or pick up times

Inspect returned items for completeness, damage, removal of private information as applicable, and determine disposition

Assist with cellular inspections prior to return

Restore merchandise for repair and/or resale

Responsible for inventory process, including tagging product, receiving and transfers

Expect to be a kind, helpful, and courteous Team Player

Responsible for tech room and tagging station organization and cleanliness

Complete training and be eager to continue to learn new things

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love - because that's what we love.

• Technical degree in computer science preferred
• 1-year computer repair
• 1-year customer service experience
• CNE or CAN certification preferred
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, criminal background check