Universal Teller

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and be skilled in building customer relationships to identify products and services that meet the customer’s banking needs.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault, if applicable, and perform end‑of‑day processes
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking‑related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual‑control requirements, including branch opening/closing
• Assist in on‑the‑job training for the branch and other branches
• Show flexibility by reporting to work and assisting other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

• Good oral and written communication (Bilingual preferred for border markets).
• Focus on Quality/Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/Results
• Service oriented
• Learning strategies
• Mathematics
• Critical thinking
• Problem solver
• Judgement and sound decision‑making abilities

• High school graduate or GED equivalent
• 1 to 6 months of cash handling preferred
• 1+ years of experience interacting with people preferred

Type:
Full time

Location:

In‑office
Department: 705 Teller Operations
Seniority level:
Entry level