Patient Services Specialist

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.

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient‑centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.

• Assist with patient duties to include patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones.
• Arrange follow‑up visits and referral appointments.
• Assist with patient registration duties by collecting and verifying insurance information.
• Verify patient demographics and enter changes into computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into computer utilizing appropriate codes.
• Generate daily payment reports and verify cash drawer against report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receive and direct phone calls; assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately.
• Assist with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numerical, typing and computer navigational skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

Our competitive benefits package includes the following:

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Note:

Benefits may vary based upon position type and/or level.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  Less than 1 year of experience.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care