Access Services Representative - Evenings

* This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment.

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patients, verifies insurance benefits, negotiates and collects patient financial responsibilities, actively cross‑trains and works in all areas as assigned, and serves as a mentor and/or trainer for peers.

• Conducts document patient interviews to obtain demographic and financial data for registration, insurance verification, pre‑certification and billing.
• Understands the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co‑workers while improving revenue cycle functions and the patient experience.
• Interacts on an ongoing basis with other areas and departments to provide appropriate information related to patient delays, schedule changes, intra‑ and inter‑departmental matters.
• Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services.
• Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.
• Determines patient liability and advises patients of deposit requirements per policy; negotiates payment arrangements with patients where necessary.
• May be responsible for performing cashiering responsibilities according to established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance (e.g., wheelchairs) when applicable; escalates potential service issues to management when necessary.
• Adheres to compliance regarding order validation, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership; performs revenue cycle duties at multiple areas/locations as assigned.

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health and suffering patients in life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note:
  
  Benefits may vary based upon position type and/or level

• EDUCATION – H.S. Diploma/GED Equivalent
• EXPERIENCE – 2 Years of Experience