Front Desk Agent
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Customer Service Rep
Sincere Hospitality is actively hiring for a Front Desk Agent Who we are
Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you areDo you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
BenefitsWe are proud to offer competitive wages and the following benefits for full-time and part-time employees:
- Vacation and Paid Time Off
- Hotel discounts at brand properties
- Holiday Pay for worked holidays
- Birthday Pay: A full paid day on your birthday!
- Referral bonuses
As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.
Yourday-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
- Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
- Handles confidential information, including guest records, with a high degree of integrity.
- Answers and routes calls, emails, and in-person inquiries as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains and updates accurate records using the hotel’s systems, such as the PMS system.
- Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel’s policies.
- Ensures common areas/entryway/lobby is clean, neat and orderly.
- Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
- Seek feedback from guests to identify areas for improvement and relay compliments to the team.
- Execute check-in/check-out processes with accuracy and efficiency.
- Manage reservations, cancellations, and room assignments to optimize occupancy.
- Ensures reservation and billing accuracy.
- Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
- Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
- Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
- Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
- Collaborate with team members to find solutions and prevent recurring problems.
- Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel’s policies.
- Escalate complex issues to the appropriate supervisor or department when necessary.
Note:
This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.
Performance will be assessed based on the following:
- Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
- Goal accomplishment and problem solving by being resourceful and applying your knowledge.
Communicating effectively and fostering positive relationships with all other colleagues. - Attending work on time as scheduled and adhering to attendance policy.
- Understanding and following processes and procedures for documentation and communication of important information.
- Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.
- High School Diploma or GED
- Proficiency in Microsoft Office programs
- Must be available to work morning and…
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