People & Culture Manager

Assist in the day-to-day management of Human Resources which may include one or more of the following areas: recruiting/employment, benefits and pay administration, employee relations, and /or training for hotel employees. Maintain confidentiality to the extent possible in all HR-related matters. Serve as Human Resources Director in his/her absence.

As a member of the opening leadership team, the People & Culture Manager will help build the human resources function from pre-opening planning through a successful launch and stable hotel operations.

• Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen and interview; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
• Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Aff…)
• Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure workers’ compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures.
• Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services.
• Candidates and applicants – discuss employment opportunities and conduct interviews.
• May coordinate and administer locally developed specialized recognition programs.
• Ensure brand training and brand standards are met.
• May serve as manager on duty as required.
• Perform other duties as assigned.
• Support pre-opening planning for the human resources function, including procedures, staffing, training, systems, supplies, and readiness checklists.
• Partner with hotel leaders and project stakeholders to validate workflows, equipment, access, service standards, and department dependencies before opening.
• Help transition the department from pre-opening activity to stable hotel operations…