Digital Experience Systems Analyst - Service Cloud Admin

Genesis
10 is currently seeking a Digital Experience Systems Analyst - Service Cloud Admin for a direct hire opportunity with a Leading Jewelry Retailer located in Cedar Park, TX.

This role is responsible for the technical and functional solution design, implementation, and ongoing support of cloud-based application platforms used to manage data, content, and communications. The ideal candidate will partner with business users and collaborate with cross-functional teams to develop and deliver effective solutions, supporting digital experiences for both customers and associates through effective platform management.

• Partner with business users to gather requirements, analyze needs and develop solutions to support business objectives
• Collaborate with functional and technical leads to create solution design documentation, process flows and ensure adherence to Service Level Agreement (SLAs) timelines
• Manage cross-functional coordination, project scope, timelines, risks, and dependencies to ensure successful delivery of solutions that meet business objectives and user needs
• Produce and maintain security policies and setups for user profiles, audiences and groups
• Provide operational support, troubleshooting and management of the application platforms
• Construct and maintain design standards for applications and provide input for creation of UI designs for use within application platforms
• Serve as the Subject Matter Expert (SME) for managed application platforms and provide technical leadership for projects as needed
• Responsible for the configuration, upgrades, and support of key enterprise applications
• Drive efficiency with automated workflows and ready-to-deploy industry solutions powered by data and intelligence for Automated Business Processes
• Work closely with Customer Service associates to understand their needs and support business changes while delivering a consistently high-quality user experience
• Lead user training initiatives by developing training materials, maintaining documentation, and managing knowledge-sharing platforms to support effective learning and collaboration
• Coordinate vendor support calls when required

• Bachelor's Degree or equivalent combination of education and/or experience
• Experience in cloud-based system administration or similar work
• Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
• Knowledge of UI and UX design methodologies, wireframes and prototypes
• Possesses a wide range of technical skills across multiple disciplines including application and systems analysis, and works through all layers of the technology stack from database to the presentation layer
• Experience creating and presenting technical presentations and documents
• Advanced knowledge of Excel, Word, Power Point

• Salesforce Admin, Advanced Admin, Service Cloud certified
• Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems
• SharePoint Designer, Info Path, Master Pages and Page Layouts experience
• Knowledge of Lucidchart
• Contact Center experience

$70,000.00 - $ per year

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.