Fire Operations Manager

Overview

The Fire Operations Manager leads and manages all operational aspects of a full-service fire protection operation, ensuring efficiency, profitability, and alignment with strategic goals. This role oversees employees at various levels, manages budgets, drives customer satisfaction, and ensures compliance with company policies and applicable regulations. Serves as the primary link between the General Manager, departmental leaders, and technician teams, fostering a culture of excellence, accountability, and continuous improvement.

The manager also partners closely with the Sales Team to develop job proposals and support other customer-facing initiatives.

• Directly manage a team of department leaders and technicians.
• Hire, coach, develop, and manage performance for direct reports.
• Oversee daily operations across assigned departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze key performance indicators (KPIs) to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports; analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies that align with the company’s vision, mission, and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
• Recruit, train, mentor, and evaluate direct and indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Perform other related duties as assigned.

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience, preferably in a B2B service industry, construction industry, or other applicable fields.
• Proven track record of driving growth, improving efficiency, and leading diverse teams.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional license/certification may be required in some markets.
• Maintain a valid driver’s license, auto insurance, and ability to pass a drug and background check.

• Prolonged periods of sitting, standing, walking, talking on the phone, attending virtual meetings, and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.
• Periodic overnight travel – 15%.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.