Fire Service Manager

Job Summary

Fire Service Manager at Thompson Safety is responsible for the management and development of operations, sales, and administration within the service department. The role provides strategic guidance, supervision, training, and leadership to a diverse workforce, specifically the fire technician position.

• Directly manage a team of employees and oversee hiring, coaching, development, and performance management for direct reports.
• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long‑term and short‑term goals.
• Maintain maximum engagement and performance of service personnel in accordance with applicable laws and the company’s values.
• Ensure adherence to established budget parameters, appropriate financial reports and regulatory requirements.
• Develop and maintain strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
• Build and develop partnerships that grow the business within the industry marketplace.
• Execute management and oversight of branch KPI results, including coaching, managing, and leading team members.
• Perform other related duties as assigned.

• Bachelor’s Degree in business administration or related field (preferred).
• Professional certification in Fire Protection, specifically extinguishers (required). Certification in alarms, sprinklers, and special hazards (preferred).
• 3+ years of experience in the B2B services industry.
• 1+ year of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast‑paced business environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships and possess a strong, positive history of growth within a market.
• Maintain a valid driver’s license, auto insurance, and ability to pass a drug and background check.

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Mid‑Senior Level

Full‑time

Other