Associate, Consumer Sales

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Full Time Sales Cedar Park, TX, US 2 Attachments

Salary Range: $18.00 To $20.00 Hourly

Summary

Description:

The purpose of this position is to provide exceptional, customer-focused service to individual buyers purchasing suppressors, NFA accessories, and related firearms and equipment. This role is responsible for guiding retail customers through the entire purchase and eForms submission workflow—from selecting the right suppressor to navigating ATF paperwork, fingerprints, etc. The ideal candidate combines strong technical knowledge of suppressor technology with outstanding customer service skills and high attention to regulatory compliance.

Position

Purpose:

The purpose of this position is to provide customer support to incoming callers. This role is sales driven to support consumer sales operations for the organization and Silencer Shop customers as needed or requested.

• Protects and promotes the Silencer Shop brand at all times.
• Supports our Mission, “Silencer Ownership Simplified”
• Engage with potential and existing customers to understand their needs and deliver high-touch, consultative guidance on products
• Maintain accurate records of customer interactions and sales activities in Bound Book system.
• Walk customers step-by-step through the NFA purchasing process, explaining wait times, eForms procedures, and trust vs. individual filing options in clear, accessible language
• Participate in training sessions and range days to stay updated on product knowledge and sales techniques.
• Maintain up-to-date knowledge of active promotions, inventory availability, and product releases from leading suppressor manufacturers
• Ensure accurate data entry across internal systems, ATF eForms portals, and Bound Book records to maintain compliance
• Communicate proactively with customers regarding application status updates, tax stamp approvals, and final transfer pickup scheduling as needed
• Engage with customer calls, emails, and chats which can lead to individual sales.
• Assists special projects as assigned by Management.
• Assumes additional responsibilities as assigned.
• Works collaboratively with others (internally and externally) to achieve common objectives, goals and results.
• Demonstrates fiscal responsibility with all Company assets.

• High school diploma/GED equivalent or equivalent work experience
• 1 year of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
• Establish and maintain an effective working relationship with management, vendors and co-workers
• and foster a team environment
• Level 2:
• High school diploma/GED equivalent or equivalent work experience
• 2+ years of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
• Establish and maintain an effective working relationship with management, vendors and co-workers,
• and foster a team environment
• Level 3 (Lead):
• High school diploma/GED equivalent or equivalent work experience
• 4+ years of retail sales or customer service experience, ideally within the firearms, shooting sports industry.
• Experience in handling multiple administrative tasks
• Establish and maintain an effective working relationship with management, vendors and co-workers,
• and foster a team environment

• Knowledge of the Department’s standard operating procedures and policies.
• Practical understanding of National Firearms Act (NFA) items, ATF Form 4 processing, tax stamps, and basic eForms procedures.
• Basic familiarity with applicable federal…