Warranty Administrator

Join CRST's Maintenance Team as a Warranty Administrator. In this role, you'll process manufacturer warranty claims, reconcile vendor payments, and maintain accurate records to ensure timely warranty recovery while supporting the efficiency of our fleet maintenance operations.

Onsite-Cedar Rapids, IA

Monday to Friday (8:00 AM to 5:00 PM) Hours are flexible and may vary based on business needs.

This pay scale represents a good faith estimate of the hourly wage range the company reasonably expects to pay upon hire for this position: $20-$24 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.

• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• paid time off
• life and disability insurance
• employee assistance program
• professional development opportunities
• and additional benefits that support your overall wellbeing

The Warranty Administrator supports CRST's warranty program by processing manufacturer warranty claims, reconciling vendor payments, and maintaining accurate documentation to support timely and accurate warranty dollar recovery.

• Claims Submission and Accuracy:
  Submit claims to vendors following applicable vendor warranty processes, ensuring proper documentation and criteria are met, and review chargeback claims to determine cause and avoid unnecessary rejections
• Payment Reconciliation and Short-Pay Follow-Up:
  Process vendor payments for warranty repairs, reconcile with vendor statements, and follow up directly with vendors on short-paid amounts and the policy filing process
• Vendor and Shop Coordination:
  Contact outside vendors and internal shops to gather repair information needed to file claims, and arrange parts returns to manufacturers, supporting the parts department with scrap identification and disposal
• Recall and Trend Monitoring:
  Monitor warranty trends, identify component failures with potential for filing, and stay informed on factory recalls and campaigns to ensure accurate, timely claims processing
• Repair History and Data Trend Analysis:
  Review repair history to identify additional warranty claims, and use available reporting tools to identify trends in component data that may indicate warranty opportunities
• Labor Time Audit Support:
  Assist in developing a process to audit charged labor time at internal shop locations against recommended SRT times
• Audit Documentation:
  Maintain organized, audit-ready documentation for warranty claims to support Warranty Audits
• Accountability and Reliability:
  Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Experience in warranty claims processing, parts administration, or a related administrative/customer service role
• Core
  
  Skills:
  
  Strong attention to detail, organizational skills, and communication skills to accurately process claims and communicate professionally with vendors, shop personnel, and internal stakeholders
• Analytical and Technical Proficiency:
  Ability to review data and reports to identify trends supporting warranty dollar recovery, using standard office and reporting systems
• Physical Requirements:
  
  Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.

• Industry
  
  Experience:
  
  Experience with in fleet maintenance, transportation, or dedicated trucking environments
• System Knowledge:
  Experience with warranty claims or parts management systems