Scheduling Coordinator - Cardio Clinic

Work Shift Day Scheduled  Weekly Hours
40

Summary This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Job Description

Job Duties /Essential Functions

Job Duties Receives and handles telephone communications accurately and timely

Coordinates scheduling patients

Completes data entry from procedural records in an accurate and timely fashion

Implements changes and assists with revisions on patient orders and requests

Organizes and prioritizes daily work effectively.

Receives and directs visitors within the department as indicated

Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary

Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners

Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department

Specific Duties Mercy Cardiology Clinic Greets and directs Plumb Hearth Center patients and visitors. Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter

Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations

Transcribes orders for cardiovascular testing from outside referring providers

Resolves scheduling conflicts as identified

Demonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements

Handles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriate

Responds to medical record requests in a timely manner

Functions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patients

Documents telephone encounters in the electronic medical record to communicate information to physicians and staff

Maintains providers and diagnostic schedules utilizing scheduling software

Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imaging

Coordinates patient appointments with all internal and external orders

Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions

Completes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling pool

Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly

Sends via fax or email, all necessary documentation to other providers or clinics

Updates patient insurance information, and completes patients estimates as needed

Cross covers front office and phone scheduling positions as deemed necessary

Implements changes and assists with revisions to patient scheduling and requests

Reviews and updates providers and diagnostic testing schedules daily

Responds to real/potential problems based on urgency related to provider/testing schedules

Refers conflicts and procedural questions to the Supervisor or Manager Knowledge,

Skills and Abilities

Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.

Creates welcoming environment for all healthcare team members

Remains focused in stressful situations and performs multiple tasks quickly

Handles multiple priorities in a distracting environment

Ability to work in close proximity to others

Manages anger/fear/hostility

Professional Experience Two years of health care and/or secretarial experience preferred

Strong computer skills required

Education

High School Diploma or equivalent preferred

Medical Assisting Diploma, Associate of Applied Science Degree preferred

Medical Terminology strongly preferred

Licensure, Certification, Registration American Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.

Physical Requirements Heavy:
Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Pay Rate Type Hourly Mercy  is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color,…