Administrative Assistant Cedar Rapids, IA | Robert Half

Administrative Assistant

We are looking for a dependable Administrative Assistant to support office operations in Cedar Rapids, Iowa. This is a fully onsite role and is well suited for someone who works accurately, manages repetitive tasks effectively, and provides timely service to customers. The role focuses on identifying insurance-related products, retrieving the correct records or media, and maintaining documentation in line with retention standards.

Success in this position requires strong organization, steady follow-through, and the ability to learn established business practices quickly.

Responsibilities:

• Review policy numbers to determine the correct annuity, life, health, membership, or related insurance product classification.

• Locate and obtain the appropriate files, documents, or media needed to complete customer requests accurately and efficiently.

• Maintain records in accordance with retention guidelines and ensure documentation is handled properly throughout its lifecycle.

• Manage a steady volume of standardized clerical work by following defined procedures and completing routine tasks with consistency.

• Organize daily assignments based on urgency and service expectations so customer needs are addressed within required time frames.

• Build productive working relationships with both internal teams and external customers to support smooth request handling.

• Apply learned business rules and operational practices to complete work correctly and minimize errors.

• Contribute to departmental performance by meeting or surpassing established service level targets.