Sr Quality Assurance Consultant

Job Family

Customer & Business Quality Assurance

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. For more information, visit

Lead the development and execution of complex quality assurance programs that support operational performance and risk mitigation. Collaborate with business leaders to implement innovative solutions, monitor contractual agreements, and drive operational excellence through strategic initiatives and data‑driven insights.

• Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance.
• Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience.
• Independently lead or support large, long‑term strategic projects across cross‑functional teams, including compliance and audit initiatives.
• Perform quality assurance and quality‑on‑quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes‑Oxley (SOX), System and Organization Controls 1 (SOC 1), and internal quality standards.
• Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes.
• Establish, execute, and monitor corrective action plans to address service‑level agreement gaps and ensure compliance.
• Identify and implement new processes that challenge convention and improve customer and employee experiences.
• Support leadership in onboarding and mentoring newly hired quality assurance staff.
• May assist in refining reporting tools and adapting to evolving quality requirements.

• Bachelor's degree in business, finance, or a related field, or equivalent work experience
• Five years of experience in quality assurance or business operations roles related to quality
• Experience in leading complex projects and…