Customer Order Admin

Innova Solutions has a client that is immediately hiring for a Customer Order Admin. Position type:
Full Time, Contract Duration: 12 months with possible extensions.

Location:

Cedar Rapids, IA
- Hybrid.

Shift: M-F, 8a-5p CST with some flexibility.

Job Description:

As a Customer Order Admin, you will support the Intertrade Sales Team as the principal customer contact for all sales orders and tertiary support functions. You will perform a variety of sales order entry and order administration support activities, applying departmental procedures, standard work, Global Trade processes and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

• Cooperation
  - Recognizes that individual goals contribute toward accomplishing team outcomes.
• Customer Service Orientation
  - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability
  - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Detail Orientation
  - Can provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
• Self-Development
  - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
• Multitask - can perform in a fast-paced environment and adequately handle interruption to normal workflow.

Pay Range*: $19.00/hr to $22.00/per hour (
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.)

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal &  protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)
• Referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US
  - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US
  - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications
• Website:
• Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.