Team Lead, Customer Service​/HelpDesk

Join Baseline Fitness as a Team Lead.

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls politely and friendly.
  • Taking information calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating membership information.
  • Meet potential members and provide gym tours.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts and ensuring team members are trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: actively listen to customers (including coworkers and the public), empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions and plans to resolve situations, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking (in person or on the phone) at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

Mid-Senior level

Full‑time

Information Technology

Wellness and Fitness Services

Cedar Rapids, IA | $59,400.00 - $92,600.00