Customer Service Representative

Join to apply for the Customer Service Representative role at Great America
.

Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are key to our success and growth.

As an Account Support Advisor, you will manage a variety of incoming interactions that support our customer base, including End User interactions, collections, and customer relations. Inquiries may involve invoicing, taxation, agreement terms, updating account information, and payment terms. You will actively participate in the achievement of team and company goals, processing payments, transfers, and assumptions, and explaining end‑of‑term options.

• Inbound customer service interactions with the goal of one‑call resolution
• Provide professional oral and written correspondence with all internal and external customers, as well as cross‑functional positions
• Consultative approach to identify appropriate solutions
• Understand the various types of agreements and the end‑of‑term process for each
• Consistently meet or exceed daily core responsibilities
• Complete basic team tasks
• Understand and abide by account security procedures for all interactions
• Effectively communicate with fellow ASAs to coordinate workflow and coverage needs

• Education:
  
  High School graduate or equivalent
• Experience:
  
  Customer Service experience preferred
• Computer
  
  Skills:
  
  Microsoft Office Suite;
  Salesforce experience desired
• Other:
  Detail oriented, ability to multi‑task, decision making, collection skills, cross‑training, time management, accountability, high level of written and verbal communication skills, customer oriented, complaint resolution, resolution of mathematical errors

• Financial Benefits:
  • Competitive Compensation
  • Monthly Bonuses for Eligible Employees
  • 401(k) and Company Match
  • Annual Profit Sharing
  • Paid Time Off
• Health, Wellbeing, and Family Planning Benefits:
  • Paid Vacation – starting at 80 hours annually for employees in their first year of service
  • Paid Sick Days – Ten per year with a conversion option for unused time
  • Ten Paid Holidays per year
  • Gym Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short‑Term and Long‑Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Employee Assistance Program
  • Parental Leave
• Education and Career Planning Benefits:
  • Tuition Assistance
  • Networking Opportunities
  • Leadership Development Opportunities
• Perks:
  • Paid Parking
  • Service Awards
  • Hybrid work arrangements
  • Business casual environment
  • A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

Seniority Level: Entry level |

Employment Type:

Full-time | Job Function:
Other

Location:

Cedar Rapids, IA | Salary: $15.75-$17.00 per hour