Inbound Customer Service & Dispatch Specialist

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture , we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.
As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work , we encourage you to join Infinity's exceptional workforce and be part of our award-winning culture .
We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don't just build careers-we create opportunities to grow, thrive, and perform at the highest level .

Job Summary
We're looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team . If you're a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact-every single day. As an AE, you'll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.
Why You'll Love Working Here:

Competitive Pay:
Rewarding your performance and contribution as well as same day pay opportunities through Pay Activ ($14/Hour)
Growth-Focused Culture:
Clear paths for advancement with a strong promote-from-within philosophy
Winning Team Environment:
Collaborative, high-energy culture with supportive leadership
Comprehensive Benefits:
Medical, dental, vision, and more for full-time employees
Set Up for Success:
Paid training, ongoing coaching, and continuous development

What You'll Do:

Be a compassionate communicator - listen actively, show empathy, and guide customers through emergencies.
Coordinate roadside help - dispatch service providers quickly and accurately.
Problem-solve under pressure - think fast, remain calm, and deliver effective solutions in real time.
Provide exceptional service - resolve issues, answer inquiries, and ensure every customer feels supported.
Stay detail-focused - document interactions accurately and communicate clearly with customers, providers, and clients.
Adapt with ease - handle diverse call types, shifting priorities, and multiple technology platforms.

What We're Looking for:

Type 25+ WPM with accuracy.
Strong verbal and written communication, with the ability to show empathy and stay composed.
Service-oriented mindset with a genuine passion for helping people in urgent situations.
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
Comfort using CRM, mapping tools (Google Maps), and dispatch software.
Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education and Experience

High School Diploma or equivalent preferred.
6+ months of customer service experience
Onsite technical assessment is required

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 10 pounds, if necessary.

Available Shifts

MTWRF 2:00p-7:30p
MTWFU 2:00p-7:30p
MTRFS 2:00p-7:30p
MTWRU 2:00p-7:30p
MTWRS 2:00p-7:30p
MTWFU 2:00p-7:30p

R
- Thursday, S
- Saturday, U
- Sunday
If you're looking for a career where every call matters, every customer counts, and you can be the difference in someone's toughest moment-join Infinity's award-winning team today.
Apply today and start building a career that's more than a job-it's an opportunity to grow, thrive, and succeed with Infinity.
Compensation details: 14-14 Hourly Wage
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