Customer Service Representative

Schedule:

1st shift Monday-Thursday 7am - 4:30pm + Friday 7am - 11am

• Enter and review customer orders for accuracy, completeness, and special requirements.
• Track orders from receipt through production and shipment.
• Work with production and sales teams to coordinate delivery dates and address urgent requests.
• Keep customers informed about order progress, schedule changes, and potential delays.
• Investigate order concerns and coordinate solutions with the appropriate departments.
• Handle returns involving damaged products or incorrect shipments.
• Maintain accurate order records and provide timely responses to customer questions.
• Develop dependable customer relationships through consistent follow-through.
• Assist with additional tasks that support daily operations.

• At least two years of customer service experience; manufacturing experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage competing priorities while maintaining accuracy.
• A positive, customer-focused approach and willingness to collaborate with others.
• Experience using ERP software for order entry or quoting is helpful.