Workforce Advisor - PROMISE

Workforce Advisor - PROMISE JOBS

Office based in Cedar Rapids Iowa WORKS American Job Center.

• Build supportive and trusting relationships with customers.
• Coaching and modeling with customers.
• Motivational interviewing.
• Connections to Iowa WORKS partners and community resources.
• Accountability toward goal attainment.

• Job readiness workshops.
• Group and individual job search.
• Work experience.
• Unpaid Community Services.
• High school completion or HiSet study.
• Education assessment/post-secondary education.
• Family Development and Self-Sufficiency programs.
• Monitored employment.

Maintain and manage PROMISE JOBS case records by documenting case actions, referrals, services and participation hours. Remain in regular contact with customers to support goal attainment. Ensure FIA activities are scheduled and attendance monitored. Coordinate with the Department of Health and Human Services and other partners. Authorize transportation and childcare allowances and recover over payments when appropriate. Assist customers in completing Family Self-Sufficiency Grant applications.

Review cases for sanction when customers do not follow through. Represent the department in all appeals related to caseloads.

• Excellent customer service skills and demonstrated communication skills.
• Professionalism and positive relationships with team members, customers, employers, and community organizations.
• Effective interaction with individuals from diverse backgrounds.
• Build relationships using coaching, goal-oriented, person-centered approach.
• Organize, plan, and prioritize workflow to meet deadlines.
• Strong presentation skills to customer groups and to provide information on Iowa WORKS programs and services.
• Remain flexible to changing needs and policies.

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap.
• IPERS retirement package and optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

• Graduation from an accredited four-year college or university; OR an equivalent combination of education and experience substituting one year of full-time public contact work; OR employees with current continuous experience in the state executive branch equal to twelve months of full-time work as a Workforce Associate.

• Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below). No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing over payment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.