Public Service Associate; Part-Time

The City of Cedar Rapids is seeking a friendly, detailed-oriented Public Service Associate (19 hours/ week) to join the Public Library. This role involves assisting library patrons, supporting circulation services, and promoting an inviting and engaging library experience. The ideal candidate has a passion for public service, excellent communication skills, and a commitment to life learning.

About our Organization:
At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job.

About our Community:
Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round.

About the Position
:
Assists patrons in the use of the library by delivering outstanding service in all areas, including organizing and shelving library materials. Works under general supervision and exercises discretion in carrying out work assignments within boundaries of established policy and procedure.

Job Duties & Responsibilities
:

• Greets patrons and provides proactive customer service
• Assists patrons with library account maintenance (check out, placing holds, fines, etc.)
• Provides patrons with general reference information or guides to appropriate staff/resources
• Maintains a safe and welcoming environment for all patrons (ie. Snow shoveling, trash removal, etc.)
• Promotes library services, programs, and offerings
• Shelves materials, handles holds, and shelf reads accurately
• Interacts with automated materials handling systems
• Provides Active Service on a regular basis to meet patron needs
• Performs related work as assigned by supervisor or manager
• Understands and supports core principles of equity, intellectual freedom, and privacy
• Performs all work duties and activities in accordance with city policies, procedures, and safety practices
• Ability to work varying shifts including nights and weekends
• Attends work regularly at the designated place and time

Acceptable Experience and Training
:

• 1 year of customer service experience
• High School Diploma or GED
• An equivalent combination of experience, training, and certification may be considered for substitution.

Work Schedule - Downtown Library
:

• Monday: 8:30 – 2:30
• Thursday: 8:30 – 2:30
• Saturday: 8:45 – 5:15

The City of Cedar Rapids does not offer sponsorship for employment authorization.