Quality Assurance Coordinator

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, Policy is seeking a Quality Assurance Coordinator (Job Classification: Human Services Quality Assurance Coordinator) to join our team!

This position performs professional level work developing, implementing and monitoring the Department of Health & Human Services (HHS) quality assurance (QA) program; provides leadership and technical assistance to staff in support of QA efforts.

Some tasks include promoting a culture of quality improvement, working with service area and policy staff on the principles of quality improvement, identifying areas of opportunity for quality improvement and assisting in identification of methods of evaluating the effectiveness of quality improvement activities.

• Has current/relevant field experience as a Quality Assurance Coordinator.
• Establish and maintain effective working relationships with state, local and federal agencies, private enterprise, other political subdivisions, and the public.
• Demonstrate excellent judgment and communication skills.
• Ability to provide good written documentation in a timely manner.
• Ability to prioritize and work under pressure.
• Ability to work independently.
• Demonstrates integrity and a strong work ethic.
• Ability to use independent judgement to make sound decisions.

To ensure the Agency provides the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.

• Critical thinking skills and plan development
• Customer service including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Teamwork, collaboration, and consultation
• Ability to multi-task
• Ability to manage multiple deadlines

Preference will be given for experience in Child Welfare as it correlates directly with the requirements and duties of the position.

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .

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Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..

Graduation from an accredited four-year college or university and experience equal to two years of fulltime work experience in quality assurance, quality improvement, or total quality management; OR an equivalent combination of experience and education substituting one year of the required experience for each 30 semester hours or one year of the required education to a maximum of four years.

For additional information, please click on this link to view the job description.