Service Coordinator

Job Description

Job Description

About the Role

Are you passionate about making a difference in the lives of others while thriving in a fast-paced, people-centered environment? As a Service Coordinator, you’ll be at the heart of ensuring our members receive the right care, resources, and support they need to live full, meaningful lives. Reporting to the Director of Operations, you’ll guide new admissions, connect families to resources, and make sure every service we provide meets both compliance standards and the unique needs of each member.

This role is ideal for someone who is detail-oriented, compassionate, and energized by building strong relationships with clients, families, staff, and community partners.

What You’ll Do

• Champion member health and safety by making sure programs align with each person’s needs.
• Lead the intake and onboarding process: from referrals and assessments to successful transitions into services.
• Develop and update Individual Service Plans (ISPs) and ensure timely revisions as needs evolve.
• Build meaningful relationships through monthly face-to-face visits with members.
• Serve as the go-to contact for members, caregivers, and external partners.
• Partner with the Program Manager to ensure services are delivered effectively and consistently.
• Collaborate with Quality Assurance to implement improvements quickly and thoroughly.
• Facilitate quarterly and annual meetings to keep care plans on track.
• Keep meticulous records, ensuring compliance with all HCBS regulations.
• Review and follow up on incident reports with a focus on safety and resolution.
• Support member success with transportation coordination, medication pick-up, and house transitions.
• Provide on-site training and contribute in staff meetings.
• Prepare quarterly progress reports and participate in yearly client and stakeholder surveys.
• Take on other responsibilities as needed to support the team and mission.

Why You’ll Love It Here

• Every day is different, no two cases are the same, and your work directly impacts lives.
• You’ll join a collaborative team that values innovation, compliance, and care.
• You’ll gain experience across intake, quality assurance, case management, and community resources.
• You’ll have the chance to grow your leadership skills while serving a mission-driven organization.