Technology Delivery Manager - PolicyCenter

Technology Delivery Manager - Policy Center

UFG is currently hiring for a Technology Delivery Manager - Policy Center who will lead and manage the technical delivery team associated with supporting rate, rule, forms, and production support updates for UFG’s Policy Center administration system. This role will promote & support collaboration with business unit stakeholders to review open issues, resolution timelines, along with forecasting future rate & form updates for admin system.

Additionally, this role will drive for high-quality, consistently available applications, manage delivery costs within the allocated budget and manage talent needs to build a high-performing technology delivery team.

Responsibilities & Duties:

• Oversee the entire technical value stream of UFG’s Guidewire policy administration system – Policy Center – to guarantee the development of quality Customer-Centric products/solutions that align with the strategic objectives of UFG and its Underwriting business units.
• Lead and manage the Policy Center Business Technology team members (Product Owner, Scrum Masters, Business Analysts & Software Engineers) supporting and enabling UFG's development of the Policy Center policy administration system.
• Work in tandem with the Policy Center technical delivery team and IT leadership to pinpoint and develop potential growth opportunities within the team's current skill sets to enhance technical knowledge and capabilities. Assess and suggest opportunities for cross‑training and upskilling.
• Establish clear expectations for execution and outcomes, ensuring team accountability for:
  • Delivering high-quality code, as indicated by Help Desk ticket volume and the effort required to resolve these tickets, in addition to application availability metrics.
  • Continuous enhancement of the delivery team's ability to deploy deliverables, as measured by IT Delivery reporting.
  • Commitment to adhering to application development best practices, as evidenced by code review feedback, root cause analysis of production issues, and the capacity to undertake product application upgrades.
• Collaborate consistently with key stakeholders – UFG Underwriting Business Units and Business Enablement teams – to identify and forecast potential new features/capabilities which will support and/or enable UFG business unit strategic objectives. Partner with application Product Owner to develop/maintain a technical product roadmap to reflect forecast timeline of new features.
• Promote and support the technical advancement of system functionality to support routine, frequently occurring business unit needs. Partner with UFG stakeholders and technical teams to identify potential experiments with emerging technologies to enable new capabilities or outcomes.
• Drive and promote a high level of customer experience and satisfaction of UFG’s Policy Center application. Establish service, performance, response, and uptime service level agreements for Policy Center along with team response to technical issues. Lead teams in a culture of service and support to keep UFG’s underwriting business units and business enablement teams operating at the highest technical level possible.
  
  Set, drive, and reward high expectations for application quality and system performance for external/internal users.
• Dedicate time to interacting with stakeholders to fully comprehend how Policy Center is used and to pinpoint opportunities and capabilities that are essential for sustained success going forward.
• Collaborate with other Business Technology leaders on leading, supporting, and driving accountability for technical best practices across the SDLC for all teams.
• Collaborate with software and consulting vendor partners to uncover new opportunities that deliver value to UFG. Cultivate a profound understanding of vendor partners to foster a strong partnership and ensure accountability, thereby enabling the introduction of new application products or process capabilities for UFG.
• Control application support expenses to ensure they remain within the allocated budget, while continuing to provide high-quality improvements to key stakeholders as per the projected schedule.
• Ensure…