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Help Desk Supervisor: Lead IT Support & SLAs; Hybrid
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2025-12-20
Listing for:
UFG Insurance
Full Time
position Listed on 2025-12-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A prominent insurance company in Cedar Rapids seeks a Help Desk Supervisor to oversee daily operations of the Help Desk team. The role involves mentoring team members and ensuring high-quality technical support for end users. Strong leadership, technical knowledge, and the ability to foster collaboration are critical for success. The ideal candidate will have at least 5 years of IT support experience and 2 years of leadership in a help desk environment.
This role supports business productivity and ensures a positive user experience.
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