Sr Business Systems Analyst

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Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

The Senior Business Systems Analyst (Sr. BSA) will serve as a key liaison between business stakeholders, IT team members and external vendors translating complex business needs and requirements into functional and technical specifications. The role will analyze business requirements, design technology solutions, optimize system performance, and ensure the successful implementation of enterprise applications. The Sr. BSA will lead IT driven projects, mentor junior analysts, and contribute to the strategic technology roadmap across the enterprise.

This role typically performs work for multiple knowledge areas or systems that are more complex and requires strong collaboration across multiple team members in various functional areas. This role will also be responsible for leading and facilitating requirements sessions.

A successful candidate will have experience in technology project and delivery management, a demonstrated passion and experience in solving highly complex business problems with software solutions and facilitating collaboration and alignment across all levels of the organization. The candidate shows initiative and exceptional communication skills, with a desire and mindset for growth and self-improvement.

• Essential Functions
  • Stakeholder and Vendor Management
    • Work closely with internal teams to ensure solutions meet business expectations.
    • Negotiate tradeoffs with business leadership to get work completed within acceptable timeline, risks and resources.
    • Coordinate with third-party vendors for issue resolution, upgrades, and feature deployments.
    • Write RFP proposals for the solicitation of new vendor products or contract service support.
    • Negotiate priorities and ensure service-level agreements are met.
  • Business & Systems Analysis
    • Design system enhancements, integrations, and configurations aligned with business needs.
    • Partner with software developers, architects, and vendors to ensure accurate interpretation of requirements.
    • Lead requirement-gathering workshops, training sessions, and solution demonstrations.
    • Provide detailed drawings, wireframes, use cases, data model and written specifications across all aspects of the technology stack.
    • Support application customization, configuration, and testing activities.
    • Provide mentorship and guidance to junior business systems analysts.
  • Refining & Structuring User Stories
    • Partner with Business Architects and Product Managers to refine the ‘what’ and the ‘why’ for large scale initiatives that can easily translate to technical specifications (the ‘how’).
    • Refine stories ensuring clearly stated acceptance criteria needing validated and/or tested.
  • Identifying System Dependencies & Constraints
    • Conduct gap-analysis and feasibility assessments to support decision-making.
    • Identify and communicate and technical constraints that may impact delivery, lead remediation efforts to reduce or eliminate the constraints.
  • Project Leadership
    • Serve as a project lead for small to medium IT initiatives managed outside of the Product office.
    • Develop agile project plans (epics, features, stories & tasks), timelines, and deliverables; track progress and communicate status.
    • Facilitate cross-functional meetings and ensure alignment across stakeholders with the technical solution.
    • Manage risk, dependencies, and change request throughout the project life cycle.
  • Optimizing System & Data Architecture
    • Provide advanced troubleshooting, root cause analysis, and production support.
    • Monitor system performance and ensure the implementation of enhancements to improve efficiency and reliability.
    • Recommend best practices, process automation, and system governance improvements.
    • Work with Solution and Data Architects and Tech Leads to design…