Technology Change Management Specialist

Technology Change Management Specialist

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Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle‑centered business philosophy and our team‑based operating approach are key to our success and growth.

The Technology Change Management Specialist is responsible for overseeing and coordinating all changes to the organization’s IT systems and services, ensuring that changes are implemented smoothly with minimal disruption to business operations. Operating within the ITIL framework, this role manages the entire change lifecycle – from initial request through review, approval, implementation, and post‑change evaluation. In our Agile and Dev Ops‑driven environment, the Change Specialist bridges fast‑paced development efforts and stable IT operations, balancing the need for rapid innovation with rigorous risk management and control.

This position plays a pivotal part in risk mitigation, stakeholder communication, and audit compliance, acting as a guardian of the production environment’s stability while enabling the business to evolve and adapt through technology changes.

• Change Governance:
  Oversee the end‑to‑end change management process, ensuring ITIL‑aligned governance, risk assessment, and compliance. Serve as the primary authority for evaluating and approving changes based on business priorities and technical impact. Maintain audit‑ready documentation and enforce standards to minimize risk and disruption while supporting organizational objectives.
• Cab Leadership:
  Lead the Change Advisory Board (CAB), driving timely and informed decisions on proposed changes. Facilitate structured discussions among cross‑functional stakeholders, ensuring transparency, accountability, and alignment with business priorities. Document outcomes and communicate decisions to maintain clarity and governance across all impacted teams.
• Risk & Impact Analysis:
  Perform thorough technical and business impact assessments for all changes, identifying dependencies and potential disruptions. Develop mitigation strategies and rollback plans to safeguard service continuity and minimize risk. Collaborate with technical teams to validate readiness and ensure successful implementation.
• Communication:
  Provide clear, proactive communication to stakeholders regarding change schedules, risks, and outcomes.
• Continuous Improvement:
  Monitor KPIs (e.g., change success rate, incident correlation) and implement process enhancements.
• Incident Coordination:
  Collaborate with Incident Manager during major incidents to assess emergency changes.
• Documentation:
  Maintain accurate records of all changes in the ITSM platform.

• Bachelor's degree in information technology, Computer Science, or related field or equivalent work experience.
• ITIL certification(s) preferred.
• Project Management Professional (PMP) certification preferred.
• Agile or Dev Ops certifications (e.g., Certified Scrum Master, Dev Ops Foundation) preferred.

• Minimum of 3 years in IT Service Management or related roles.
• Minimum of 1 year of Change Management or related roles.
• Hands‑on experience managing major incidents and coordinating technical teams.
• Experience managing Change Process in financial services, or other regulated environment.
• Exposure to enterprise environments with complex infrastructure.
• Expertise in enterprise change management.
• Leadership experience in cross‑functional meetings or continuous improvement initiatives.

• Strong written and oral communication with ability to use the language of the business.
• Exceptional communication and coordination abilities.
• Attention to detail and process discipline.
• Continuous improvement mindset and adaptability to change.
• Strong working knowledge of ITIL change management principles and processes.
• Familiarity with the software development lifecycle (SDLC) and Agile project methodologies.
• Experience with change…