Intermediate Business Application Support Analyst

Job Family IT - Business Analysis About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.
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Business Application Operations Support (BAOS) is a team within GTS Global Systems Support with knowledge of business functions and applications. The BAOS team partners with internal clients, external application vendors and GTS team members across the world to provide business requirements definition, software quality assurance and on-going maintenance of global applications that are used to support the business needs of Aegon.

• Define and document business requirements related to system functionality, performance, security, internal controls, application support, and operational processes.
• Document current-state and future-state processes for gap analysis, process improvement opportunities, automation opportunities, and training purposes; obtain approvals from business sponsors.
• Partner with stakeholders to translate business needs into technical requirements and collaborate with architects and technology teams to deliver solutions.
• Communicate effectively with business stakeholders, vendors, application support teams, and technology teams to ensure successful delivery of business requirements.
• Participate in technology evaluations, feasibility studies, impact assessments, and vendor selection activities.
• Maintain relationships with application vendors, managed service providers, and internal technology partners to support implementation and ongoing operations.
• Complete business intakes (project requests) and support the prioritization of application enhancements and operational needs.
• Serve as a liaison between business units, Enterprise Technology teams,