Application Admin II; Engineering​/CAD Systems

Position: Application Admin II (Engineering Application/CAD Systems)
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Summary Our engineers, planners, and surveyors depend on a fast, reliable engineering application environment to deliver client work on schedule, and this role is what keeps it running. As our senior Application Administrator, you will be the primary administrator and technical lead for our engineering design and GIS platforms (Autodesk, Bentley, and Esri) and a broad portfolio of desktop, web, and business applications across virtual and physical workstations.

You will build and maintain our application packaging and deployment automation, administer licensing, serve as our primary technical contact with engineering software vendors, and be the escalation point for our Service Desk on complex application issues.

This is a technical IT position, not a CAD or drafting role. You will partner closely with our CAD, BIM, and GIS managers, who own design standards and content, to package, deploy, and support those standards technically. Because deployments and upgrades are typically scheduled outside production hours so project teams aren't interrupted, regular evening and weekend maintenance windows are a normal part of this job, and you will participate in the IT on-call rotation.

What You'll DoServe as the escalation point for complex application issues across engineering, productivity, and business applications, resolving them or driving them to resolution with vendors

Lead operational support of our CAD/BIM and GIS platforms: version standardization, deployment of the work spaces and standards our CAD managers develop, add-in compatibility, and performance on virtual and physical engineering workstations

Design, build, test, and maintain application packages and deployment automation; test updates and patches before production release

Administer license managers and licensing portals, monitor utilization and compliance, and align licensing with project staffing needs

Implement application monitoring, identify recurring failures, and drive permanent fixes and automation

Mentor the Application Administrator I and Service Desk staff, and maintain the documentation and knowledge base that keeps support consistent across offices

Perform other duties as assigned

What We're Looking for Associate degree in a related field or equivalent experience

Four or more years in application administration, technical support, or IT operations, including hands-on production support of engineering design (CAD/BIM) or GIS applications

Experience in application packaging, deployment automation, and endpoint-management tools in a virtual desktop and physical workstation environment

Working knowledge of engineering software licensing models and license-manager administration

Experience managing vendor support cases through to resolution

Clear written and verbal communication and the ability to explain technical issues to non-technical colleagues

Valid driver's license, the ability to travel to regional offices, and availability for regular evening and weekend deployment windows and an on-call rotation IT experience within an AEC or professional-services firm, including project collaboration and document-management platforms, is preferred

Experience supporting graphics-intensive applications on virtual desktop infrastructure is preferred Scripting or automation experience, ITIL familiarity, and relevant vendor or endpoint-management certifications are a plus Compensation Range $89,875.00 - $The expected compensation range for this position is displayed in accordance with the Illinois Salary Transparency amendment to the Equal Pay Act of 2003. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location.

The total annual compensation package…