Software Associate - Provisioning

Mandan, ND or Cedar Rapids, IA

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and value-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

NISC has been ranked in Computer World's Best Places to Work for 20+ years, and we are looking for qualified individuals to join our team.

Our Member shave over 18 million end customers (residential customers and businesses who receive power, internet,television and/or telephone services) thatthey serve.

Our enterprise software solution enables our Membersto compete effectively in the industry, while excelling in customer service.

Implementing NISC's Provisioning application - this provides provisioning and auditing capabilities from NISC to various telephone switches, television head ends, access software, and other third-party software applications.

This position will work with the member/customer to effectively implement the applications. This includes working with a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer's current system to ensure that it is properly converted into the NISC software.

• Hybrid (afteran initial6 month training period) from either of these office locations:
  • Cedar Rapids, IA
  • Mandan, ND
• Hybrid
  
  Schedule:
  
  Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office
  
  Location:
  
  Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

• Performs basic research, design and development of software systems
• Utilizes NISC best practice for specific existing device implementations
• Works with Members on pre-sales calls to confirm standard implementation requirements
• Researches, analyzes, and resolves basic to moderately complex software maintenance
• Provides superior customer support to internal and external customers in all encounters
• Participate in discussions involving software design
• Participate in code reviews; utilizes code reviews to improve quality of code
• Identify gaps in features and functionality in software and oversee resolution
• Follows all established software implementation methodologies and procedures
• Performs quality testing as it relates to system integration dependent on the tasks assigned
• Leverage generative AI tools and technologies to enhance productivity, creativity and problem-solving within the scope of the role.
• Prepare and complete implementation documents
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
• Reviews and prioritizes assigned change requests
• Other duties as assigned
• Commitment to NISC's Statement of Shared Values

• Strong customer orientation
• Basic knowledge of Linux and Microsoft Windows
• Excellent research and problem-solving skills with a strong attention to detail
• Excellent verbal and written interpersonal and communication skills
• Familiarity with Java
• Ability to organize and prioritize
• Ability to work independently, as well as in a team environment
• Ability to interact in a positive manner with internal and external contacts
• Basic programming skills required
• Familiarity with programming concepts such as expect4j, XML, SOAP, REST, etc.
• Familiarity with Application Programming Interfaces (API)
• Familiarity with .XSLT scripting and/or AWK scripting
• Commitment to NISC's Statement of Shared Values

Bachelor's Degree in a Computer Science, MIS, Information Systems, or related field.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to…